FAQ
Why contact a professional that is certified in sewage cleanup?
As dealing with sewage damage may pose a significant danger to human health (airborne bacteria,
contaminants, pathogens and other harmful substances that can bring up or worsen health conditions of young,
elderly, and people with weakened immune system), calling a professional is highly important. Additionally,
those experienced in water and sewage damage mitigation will be equipped with the knowledge of how to not
only protect your health from current and future potential risks associated with sewage damage, but also ensure
your home's proper mitigation and restoration
1) Is a sewage backup covered by my home owners?
Most standard homeowners policies do not cover sewage damage. You can, however, purchase this additional
coverage and it's recommended that you do!
If you have a sewage backup and know you don't have coverage, you can NOT purchase the coverage and
then file a claim for reimbursement. Doing so would be committing insurance fraud.
2) What do I do if I have a sewage backup, and my claim is denied?
You'll have to pay for the cleanup and repairs yourself. Get a reputable plumber to fix the problem. (They often
have referrals for mitigation and restoration companies, as well). Get help from a certified Water Damage
Restoration company with good reviews. Make sure they take all necessary precautions to protect you, your
family, your property, and themselves. Be sure to address sewage problems in a timely manner or the damage
and danger will worsen.
3) Is raw sewage hazardous?
Yes, sewage is dangerous and must be cleaned up as soon as possible! If you experience a sewage backup of
any kind, turn off your central heating and air system to avoid spreading pathogens throughout the house.
Contain the sewage as best you can and CALL A PROFESSIONAL!
Because sewage is moist, organic matter, it is a great place for viruses, bacteria, and parasites that are
dangerous to humans. Harmful pathogens can become airborne and cause illness and respiratory problems,
especially in those predisposed to such problems. Besides health issues, bio-matter often produces an
environment readily conducive to mold growth and faster-than-normal decontamination. This can mean trouble
for the occupants of the house as well as the structure of the house itself.
4) Is toilet overflow covered by my Homeowners Insurance?
A toilet backups and overflows are usually covered by standard homeowners insurance. The toilet, pipes and
home furnishings are covered as well as a water damage company to pump out the water and prevent mold
from occurring due to this water damage.
Do not turn on your ceiling fan.
Turn off your A/C.
Do not touch any sewage or contaminated water.
Do not attempt to clean any electrical appliances.
Don’t eat or drink in the affected area.
While around sewage, do not touch your eyes, mouth, ears, or nose.
Avoid cross-contamination.
Do not touch overhead or other pipes while standing on wet surface.
Do not walk on contaminated surfaces.